Privacy Policy

Effective Date: March 1, 2026

Welcome to Casino XL. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect several types of information in order to provide and improve our services:

Personal Identification Information: Name, date of birth, address, email address, phone number, and other similar information.
Account Information: Username, password, transaction history, game preferences, and account settings.
Payment Information: Credit/debit card details, bank account information, and payment transaction data.
Technical Data: IP address, browser type, operating system, device information, and browsing activity on our site.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and gather analytics.

2. How We Use Your Information

We use your information for the following purposes:

To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling policies.
To provide, operate, and maintain our services.
To process transactions and send you related information, including confirmations and invoices.
To communicate with you about your account, promotions, updates, and customer support.
To improve our website, services, and marketing efforts through analytics and research.
To detect, prevent, and address technical issues and fraud.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

Performance of a contract: To provide you with our services as agreed.
Legal obligation: To comply with applicable laws and regulatory requirements.
Legitimate interests: To improve our services, prevent fraud, and ensure security.
Consent: Where required, we will obtain your explicit consent.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

Service Providers: Trusted third parties who perform services on our behalf, such as payment processors, IT support, and marketing agencies.
Regulatory Authorities: When required by law or regulation, including gambling commissions and law enforcement agencies.
Affiliates and Partners: For marketing and promotional purposes, with your consent where applicable.

5. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure that such transfers are subject to appropriate safeguards to protect your privacy in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the following rights under UK GDPR:

The right to access your personal data.
The right to correct inaccurate or incomplete data.
The right to request deletion of your data, subject to legal limitations.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

9. Cookies

We use cookies to personalise content, provide social media features, and analyse our traffic. You can control cookies through your browser settings. For more information, please visit our Cookies Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Casino XL Data Protection Officer
Email: [email protected]
Phone: +44 20 7946 0123
Address: 123 Gaming Street, London, UK, SW1A 1AA

Thank you for trusting Casino XL with your personal information.