Responsible Gambling
At Casino XL, we are committed to providing a safe and responsible gambling environment for all our players. We understand that gambling should be an enjoyable form of entertainment, and we take our responsibility seriously to ensure that our services are used in a responsible manner.
Our Commitment
Casino XL is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000). We adhere to strict responsible gambling standards and continuously work to promote safer gambling practices among our players.
Recognising Problem Gambling
Problem gambling can affect anyone. Here are some warning signs to watch for:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative feelings
- Lying about gambling activities to family or friends
- Neglecting work, family, or social responsibilities due to gambling
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Tools and Controls
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you spend. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on how much you're willing to lose over a specific period.
Session Time Limits
Control how long you spend gambling by setting session time limits.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent.
Self-Exclusion
Temporarily or permanently exclude yourself from gambling. Self-exclusion periods range from 24 hours to permanent exclusion.
Take a Break
Take a short break from gambling for 24 hours, 48 hours, 1 week, or 1 month.
Age Verification
Gambling is strictly prohibited for anyone under 18 years of age. We use advanced age verification systems and regularly monitor our platform to prevent underage gambling. If you suspect someone underage is gambling, please contact us immediately.
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (24/7)
Live Chat: Available on their website
Gamblers Anonymous
A fellowship of men and women who share their experience to help solve their gambling problem.
Website: www.gamblersanonymous.org.uk
Helpline: 020 7384 3040
BeGambleAware
Independent charity providing information and advice about gambling.
Website: www.begambleaware.org
Helpline: 0808 8020 133
GamStop
Free service that lets you put controls in place to restrict your online gambling.
Website: www.gamstop.co.uk
Financial Support
If gambling has affected your finances, these organisations can help:
- StepChange Debt Charity: www.stepchange.org | 0800 138 1111
- Citizens Advice: www.citizensadvice.org.uk | 03444 111 444
- National Debtline: www.nationaldebtline.org | 0808 808 4000
Contact Us
If you have any concerns about responsible gambling or need assistance with any of our tools, please contact our support team:
Email: [email protected]
Live Chat: Available 24/7 on our website
Phone: +44 20 3808 9999 (Available Monday-Friday, 9:00-17:00 GMT)
Third-Party Blocking Software
You can also use third-party software to block access to gambling websites:
- Gamban: www.gamban.com
- BetBlocker: www.betblocker.org
- Net Nanny: www.netnanny.com
Regular Reviews
We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date. This page was last updated on March 15, 2026.
Remember: Gambling should be fun and entertaining. If it stops being enjoyable, it's time to take a break. Never gamble more than you can afford to lose, and never chase your losses.
